Service Excellence is usually closely linked to service business in an effort to provide a sense of customers satisfaction, so that customers feel themselves overlooked or considered properly and correctly. Excellent service is also a strategy in order to win the competition. But not enough just to give a sense of satisfaction and attention to the customer, more than that is how to respond to the customer, which can cause a positive impression of the customers.
Excellent service must be supported by the reliable quality of human resources, and have a far-sighted vision.
In addition, efforts should be made continuously to improve the ability of service in order to foster dedication and provide best service to customers to remain loyal to use the products and services.
The success of excellent customer service may also cause the following:
1. Excellent service can lead to the customers decision to immediately purchase the products at that time.
2. Excellent service can create customers trust.
3. Excellent service creates customers to remain loyal to use our products.
4. Excellent service is expected to encourage customers to come back again to buy our products.
5. Excellent service can avoid the occurrence of claims against the unnecessary customers.
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