Saturday, October 20, 2012

Two Similarity In Any Retail Business Strategy

One business that is now in great demand by the people is the retail business. Retail business is believed to provide many opportunities to improve the standard of living because it can provide multiple advantages when compared to the works being an employee. So what exactly is it retail? Retail is the last part of the marketing process. It means that the products offered or sold intended for the final consumer. End consumers are buyers of goods or services that take advantage of the products purchased for personal purposes or for personal consumption. This last buyers buying products needed in retail stores or supermarkets without intending to resell. Because the company is a company targeting retail consumers or buyers end, the deployment of its stores are not concentrated at one point the crowd, but spread to all areas.

Competitive world of retail is the same as any other business competition, where the strong will survive and the weak will disappear. Powerful means not only strong in the capital, because capital is not the main thing in ensuring the survival of a retail business. Strong means that a retail business should have a carrying capacity of a good sales strategy in order to achieve maximum customer so that the product can be sold as much as possible anyway.

Sales strategy is a way or a program that is run retail companies to attract consumer spending final. Various types of retail stores require that each store has a unique strategy in order to survive in the competitive retail competition. However, in principle at least two similarities in any retail business strategy pursued, namely:

1. Service
Service in the retail business is not just limited to the services provided employees to consumers, but also some other important things such as convenience stores, product pricing, convenience products transaction until completion. The most important services in the retail business is not the quality of a product sold, but rather the service of how a retail business employees treat customers with friendly, honest, and well-mannered. It is very vital for the sustainability of the retail business, therefore a modern retail business usually have a training center whose function is to train its employees in order to serve customers well. Modern retail companies assume that employees is their ambassador. Good and bad of their image are determined by the attitude and behavior of employees in the customer service. Companies also assume that the business is actually a "service" business, where they only sell and promote services to achieve sales of its products.

2. Promotion
Every business has promotion activity in their business agenda, including retail. Form of this business promotion is usually done by retail price reductions, discounts for certain days, or member card ownership. In principle the promotion used not to sell as many products, but to reach as many loyal customers. By having loyal customers, then a retail store or a retail company can more easily offer their new products. Moreover loyal customers is a retail business of financial resources that can sustain their tight business competition.

Actually there are many more sales strategies used by retail businesses, but both of the above strategy is a strategy that is almost certainly owned and carried by all retail business.

Tuesday, October 16, 2012

7 Things to Know by Customer Service

There was a time when customer service is becoming a major problem than today. The economy is shaken, consumer confidence declined, and the customers who are buying have scores of choices of where to buy and how to buy. And now, almost every product and service out there has become a 'commodity' that it is difficult to determine who actually offers the best value (and, many people just shop based on price alone).

If you are looking to stay competitive (and who is not?) Is more important than ever to differentiate your company from others. This is important to ensure that the whole value proposition is clear and is consistently fun and deliver a shock to the customer.

This is done in two ways:
The first is through a positive corporate culture focused on the customer, supports and nurtures relationships. The second is from the personal commitment and determination of the people who take care of the customers every day.

When customers choose to deal with someone on every transaction to provide the level of care that they build "emotional bank account" with customers that keep them connected with the company (even if they can not buy today as yesterday).
While customer care is everyone's business and should be part of the job description, customer facing responsibility to be a "company" in the eyes of the customer.
In challenging times it is important to do a GOOD customer service. Here are 7 things to know every customer service in order to do the job well. Make sure you pass this article along to every person who is responsible for customer service in your organization. If you deal with customers, in any way, I am speaking directly to you.

1. You chose this job, or the job you choose. Whatever it is, it is in your best interest and the best interest of your client to show up and do the work that you are fully present. Set each day to do the best you can do. Make it a point to learn to get better every day. The more you practice, the better you do. Find joy in doing your job well. Recognize and acknowledge yourself for "victory" you win on that day (Although, if your boss does not give enough attention).

2. Be proud of what you do. You have an important role in the success of the company. I remind you that the experience that you provide the customer could make or break their relationship with the company. Even if parts of the process are broken, even waiting a long time, even if the customer is upset about some aspect of the company, customer facing experience is a big thing that can bring a lot of changes. You have the opportunity to save on the emotional bank account customers and make customers happy, coming back, and referring friends.

3. Your emotional genius. Doing so is good customer service requires a high emotional intelligence. In fact, in your work, EQ is very important - and often more important - than IQ. The next thing to note - in a people-oriented position that gives you the unique opportunity to practice and refine skills EQ. This will help in every relationship you have in life. As you become better at the job, your life will be better. This is a bonus!

4. Customers are not always right. I know you probably get a little card from the corporate office that they are, but I tell you what you already know to be true. They are not always right. Sometimes they are wrong, evil, lying, and annoying you. But being right or wrong is not the point. Your job is to be a skilled, even if they are wrong, angry, nasty or just having a bad day, you have the ability to turn a bad situation into a better situation. A skilled customer high like a magician, able to transform and diffuse difficult situations into better.

5. You work in the performing arts. Service is not like manufacturing. Can not be made ahead of time and placed on the shelf. Happens in the moment, when needed, and all about performance. This is what makes you the performer. Just like an actor (or a public speaker or trainer) there are certain days where you do not feel up to it and act "as if" you were. This is a good training ground for you. Rehearse and visualize the job to help you prepare for a great performance every time. Think of yourself as an artist growing.

6. You work under pressure, but the amount of stress you take home each day is up to you. How do you see your job as important as how to do your job. If you allow yourself to dramatize, defensive, and take everything personally, you are in for a tough time. Your body reacts to the perception of danger by instinct to fight or flee - both involve substances that stress can damage your body. You have the power to change your circumstances - including your job. Find a "frame" the less stressful and more enjoyable.

7. You have the opportunity to make the world a better place every day. Do you handle 10 or 200 customers a day, you have the power to create positive experiences with all of them. When you make a best effort to add genuine concern and respect in every interaction, you put positive energy. When a customer leaves the interaction with you, the feeling of comfort, they will share that positive emotion. Emotions are contagious - both negative and positive.

You have the power to spread positivity and making the world a better place to live. We all know the importance of these contributions at this time. Take it seriously and you can make a serious difference in the lives of your customers and everyone associated with them. Allow yourself to see the ripple of good intentions and your presence in the world. Spread happiness and respect, and you will feel energized and build your health. Optimists live seven to nine years longer than pessimists.

Saturday, October 13, 2012

Building a Retail Business

Currently retail business is one business that has a good prospect and keep growing. That is why many consulting firms, consulting services, business consulting and retail business consultant coming to aid retail businesses. Business management business, retail business or retail business requires a readiness management in all facets of management. Weakness in one side of retail management will make retailers have obstacles in managing the business and spur retail industry works well and quickly.

A common problem faced by retail businesses-especially new businesses-now is a management problem. They usually open with no concept of retail management or without a mature retail strategy.

In this paper I will discuss about retail management from retail marketing strategy, financial strategy and retail finance, retail location strategy, retail human resources management, information systems and supply chain management of retail to customer relationship management.

Management retail strategy includes
1.) Target market retailers.
2.) Strategy of retailers to satisfy or meet the needs of the market.
3.) Basis retailer to create a competitive advantage.

The target market is the target where the retailer focus work on his target market. While retail formats is how retailers are able to do retail strategy mix or mix strategy in the form of type merchandise, service given, pricing strategy, promotion and advertising strategy, lay out and design strategies, a typical location and customer services). While competitive advantage is the competitive advantage over existing retailers that can not be done by the competitors and can be applied in a long time. Strategic competitive advantage is the most important thing in retail marketing strategy. Building a competitive advantage means that retailers are building a strong fortress retail market competition in the market. When retailers managed to build competitive advantage with a strong and robust it will be difficult for competitors to imitate or follow the strategy seize competitive advantage in the market and customers.

There are seven important opportunity for retailers to build competitive advantage: 
1.) Customer loyalty.
2.) Locations.
3.) Human resource management.
4.) Information and distribution systems.
5.) Unique merchandise.
6.) Relationship with the supply chain.
7.) Customer service.

Monday, October 8, 2012

You Can not Work Alone!

When we are given the confidence to carry out tasks and leads a team, it's time for us to show our leadership skills. But not so that we can directly work, for leading a team is not just limited to telling people to do something. The concept of a work detail and direction we need to understand before we move together with the team.

As a leader or team leader, we must believe that we can not work alone. We need the help of others! We need a solid team work! That is why we as a team leader must not only have the technical skills in the field, but also have to have social skills, negotiation, and compromise. Possibly, not all members of the team like the style of our leadership, but we can not exclude them, because like it or not, they are members of our team. We must be able to process in such a way that they want to help and do what we want. For that we as leaders must know the condition of how to order, or ask for help.

I feel that sometimes one does not want told by us. In logic and structure actually we are on the authorities to tell, because we are as a team leader. However, the logic and structure sometimes can not simply be applied in the field. Sometimes what we are told, members do not want to do, perhaps because of distaste, look at one eye, or something else. For that we must have the courage to say that we ask for help. Asking for help does not mean we are not able to work, but the density and flow of thoughts in order to schedule a job to run smoothly is more important.

That's why a leader must also have good communication skills. How our language to tell people or even ask for help is the key to making people do what we want. Once again, however, we can not work alone, and we can not make everyone happy. The policies that we do will not make everyone agree or understand. There must be one or more people who are not happy. Principles of succumbing to win we need to understand really. The smoothness of the job is the main thing compared to our egoism which acts as a leader.

Do not hesitate to ask for help or even apologize suppose there is something wrong, because we can not work alone. And if there is a chance, it does not hurt to open up a forum for the evaluation of our work, the condition of our team, and if possible on our leadership. Create a language that can refer to the opening of our team members to express their opinion of the liver. It's very good for team harmony, understanding the character of each member of the team, smooth work, and self-evaluation of leadership so that we can work better. We can not work alone! We need the help of others! For that we have to be so good at what we want to be executed.

Sunday, October 7, 2012

What is the Best Product for Sale Through Internet?

The internet is a very fertile field for information business. Why? Because most people access the Internet to find information. Although a lot of scattered information free on the internet, but there is still valuable information stored tightly and are not distributed free of charge to the owner. Why?

Imagine yourself as the owner of such information. Suppose you have information about the gold mine that contains thousands of tons of gold. To get that information, you have difficulty, do research, do trial and error, which certainly takes time, effort, and cost. Then, if you will provide valuable information to every person who passed by without sweating in front of you?

The answer is definitely not. You will keep this information under wraps.
Because without information, somebody like being in a dark room. Do not know where to go and confused to move. Like the time you were in school, you definitely learn from textbooks. It's all nothing but also an information product.
Information product makes people better than before. makes people have more ability than ever before. Information product makes people ready to face the challenges of the times and get a better life. In short, because it is useful that information is always sought.
Why information product is the best product to sell on the internet?

Easily transmitted.
Buyers who order product you can simply enjoy the product they want. Remember, people today always want a quick process. And sales information via the Internet is the best.

Automated process. The sales process can be set automatically. From order to payment. Everything is automatic. Great fun and you do not have to always watch over you and your store without having to worry cheated?

The theme can be anything.
Whether it means to be a writer, whether it's how to open a bar, or whether it's recipes. You can create an information product about anything. Better yet, if it suits your interests and abilities.

Pros on the new fraction is so powerful why information products for sale online. You can add other benefits like you do not need warehouses to store it, you can make it fast, efficient and economical.

Since the product information as well, a number of players on the internet to be so powerful. Many who have tasted the sweetness of doing online business with information products. I am sure you are also among the many who tasted the sweetness of this business.

Advantages of Free Online Video

You can find and do almost everything via the internet, ranging from shopping, do business, to love life problems. On the internet is all there, from the news, pictures, to videos, ranging from free to paid. Video online for free now becoming a popular way to introduce a new product. Talented people to post their videos to get what they want.

For the love of life issues, we can take the example http://www.bangyoulater.com/video/milf/. This website is a website that has a quirk in it. You not only learn from this video, but also the beauty of the art of lovemaking you can enjoy for free. However, it must be reminded once again that this website is a website for ages 18 years and over.

This milf porn also now follow the progress of information technology, which not only can be accessed by common computer, but can be accessed through mobile, iPad, and tablets. Thus, you can watch and enjoy the art of making love anytime, anywhere, and without having to pay a penny aka 100% free.

This is the advantage of the internet in relation to the spread of videos online. With the Internet, the deployment of video can be fast. From a business standpoint this is certainly very beneficial, because the video spread so rapidly throughout the world will increase brand awareness website, until finally the more visitors who subscribe and watch these videos. The more visitors the possibility to reach potential consumers would be even greater. It is a marketing strategy that is easy but effective. And of course both parties, visitors and the owner of the blog, will equally benefit. Visitors will get the video you want for free, and the blog owner will earn revenue from the business being operated. Certainly, visitors will comeback again and again.

4 Ways to Increase Sales Revenue

In the retail business, increase sales turnover is essential. Because turnover is directly proportional to the profit. The greater the turnover, the greater the benefits.

The question is, how to increase your sales?
Before getting into the tips increase sales turnover, business usually look for the big things that can trigger an increase in turnover in an instant. Nothing wrong with it. But the frequent increase in turnover can be started from the small things that may be often overlooked, and it is precisely that which can increase turnover sustainable in the long term.
Here I share four ways to increase your business sales turnover.

1. See sales price
What about the selling price of your product? Is it time to go up, fixed, or down? You get the value of your sales development. Find the ideal price today by trying some of the options prices. That way, you will know the ideal price for your product. So you will be easier to increase your sales.

2. Recognize when the prime time of your business.
Prime time it means business when sales are happening. At that time you have to optimize your sales performance eg by intensifying marketing program. All the resources you have, have full focus on the prime time.

3. See your customer database
If you have customer data, look back and analyze what causes them to become your customers. If you've read the previous post market segmentation, you should also categorize consumers into multiple lists of consumers. So you can do the appropriate marketing approach for each of the consumer list.

4. Execute marketing strategy to increase turnover
To increase sales turnover, do not hesitate to execute marketing strategies such as the offers are super excited. The form can be like giving a larger product sizes, discounts, or extend the use of the product. It could also run programs or similar booking orders. Bottom line, do not hesitate to ACTION with marketing ideas that you want to do.

Cheapest Car Insurance and How Black Boxes Work

To get the cheapest car insurance you need to understand how insurance companies rate your driving and rate your risk. The business of insurance is a lot like gambling. They are betting on you not going to make a claim or get into an accident.

They use actuaries to calculate the likelihood of an accident. These individuals use mathematical models to limit the number of risks to the company. There are over 211 million licensed drivers in the US and in 2009 over 16.5 million accidents with 48,000 resulting in a fatality. Actuaries analyze the crash data, information about the cars involved, information about the people involved, and use that to tabulate your risk. An Event Detection Recorders (EDR) or the black box is a new tool that the actuaries and car insurance companies use to analyze crash data.

EDRs are in most new cars and by 2015 will be in all cars produced in the US. They operate very much like a crash recorder for an airplane. EDR's are event triggered and only record vehicle information just prior to and post and accident; like did the automatic collision notification system activate during the event. (This is akin to how the brand OnStar knows you have been in an accident, then, they in turn use your car's GPS to send help.) EDR's monitor how the brakes acted, what the level of thee gas pedal was at the time of impact, the speed of the vehicle and things like did the seatbelts and airbags engage. All of this gives data on the safety of the car, as well as some information about the driver.

However, if you want to get safe driver discount for your EDR, you need to sign up for a black box that gives the insurance company real time access to your driving habits. They will install a transmitter to your EDR, which gives them detailed information about your average speed of travel, travel time, and distances. In addition, it transmits back the speed at which you take curves, how you accelerate from a stop, or how you use your breaks.

The caveat to requesting the black box is that it can tell them that you are not a safe driver. It can increase your premiums or decrease your premiums. If you believe you are truly a safe driver and drive conservatively then it will help you get the cheapest car insurance.